Terms of service
Welcome to Né-Na London. By accessing or purchasing from our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
1. General
These Terms of Service apply to all visitors, users, customers, and others who access or use our website. By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to make purchases.
2. Products & Availability
We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However, we reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
Product colours may vary slightly depending on your device settings and screen display.
3. Pricing & Payments
All prices displayed on our website are in GBP (£) unless otherwise stated.
Payment must be received in full before an order is processed and dispatched. We reserve the right to refuse or cancel any order if fraudulent, unauthorised, or suspicious activity is suspected.
4. Orders
Once an order has been placed, you will receive an order confirmation email. This email confirms receipt of your order but does not constitute acceptance of the order.
We reserve the right to cancel or refuse any order for reasons including but not limited to:
* Product unavailability
* Pricing or product description errors
* Suspected fraudulent activity
* Failure to meet payment verification requirements
5. Pre-Order & Made-to-Order Items
Some products may be offered on a pre-order or made-to-order basis.
By purchasing a pre-order or made-to-order item, you acknowledge that:
* Production times may vary and are estimates only.
* Estimated dispatch dates are not guaranteed.
* Orders for made-to-order items cannot be cancelled once production has commenced.
* Pre-order and made-to-order items may not be eligible for refunds or exchanges unless faulty.
6. Shipping & Delivery
Delivery times provided on our website are estimates only and are not guaranteed.
Né-Na London is not responsible for delays caused by couriers, customs authorities, weather conditions, public holidays, strikes, or circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect addresses provided at checkout.
7. Returns, Refunds & Exchanges
Our Returns Policy forms part of these Terms of Service.
Returned items must comply with our Returns Policy requirements. We reserve the right to refuse returns that do not meet these conditions.
Refunds will only be processed after returned items have been received and inspected.
8. Intellectual Property
All content on this website, including but not limited to logos, branding, designs, product imagery, graphics, text, videos, and website content, is the property of Né-Na London and is protected by intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used without our prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Né-Na London shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.
Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.
10. Privacy
Your use of our website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information in accordance with our Privacy Policy.
11. Changes to These Terms
We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice. Any changes will become effective immediately upon posting on this website.
12. Contact Us
For any questions regarding these Terms of Service, please contact us:
Né-Na London
Email: info@ne-na.uk
Website: www.ne-na.uk
By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service.